Refer to Windows support: Use the System File Checker tool to repair missing or corrupted system files for steps to perform this. Perform a system file checker scan and repair the corrupted items. Refer to Problem: Graphics card conflict may cause ArcMap to crash for steps to perform this. The graphics card driver is not up-to-dateĬheck and update the graphics card driver to the latest version.ĭisable the one of the graphic cards and relaunch ArcMap. See Knowledge Base article 000023067: Problem: LoadLibrary fails to load with error 126 or error 87 when working remotely over RDP The RDP client is using a default Intel video card Note that Esri recommends an IT department be involved in these steps to approve changes to the computer. While troubleshooting video drivers and graphic cards is beyond Esri Support Service's scope of support, the following solutions have been known to resolve the problem. Conflicting graphic cards in the machine.ĭepending on the cause, follow one of the following solutions to resolve the error.The graphics card driver is not up-to-date. The application is being accessed remotely via an RDP client, and is connecting by default to a built-in Intel video card, and not the video card used by ArcMap.This error can happen due to the following known causes:
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